Whatever the difficulty of the mission*, we will do our utmost to repair your electronic equipment. We follow a rigorous process which enables us to keep you informed at all times of the progress of the repair in our workshop.
- Producing a reliable diagnostic thanks to modern test equipment, working on your PCB or your device.
- Quote sent (free of charge) within 5 working days following reception of your request (urgencies are dealt with on the day of receipt).
- Reception of your confirmation
- Repair, tests and delivery to your site or shipping of the operational equipment, within 5 to 15 working days following confirmation
* In the event that the equipment cannot be repaired, you are rapidly informed and together we will look for an alternative solution, such as standard exchange, for example.
Equipment reception – Quote – Repair procedure at E-NERGIE, specialist in electronic repairs
- If you are located in or near Orléans, you can drop off and pick up your equipment in our workshop (8.30 am – 12.30 pm and 2.00 pm – 5.30 pm).
- Collection on site (depending on your region): Contact us via this site or on 02 38 82 15 50. We will organise a visit to your site at the earliest opportunity.
- If it is possible to send the equipment by parcel delivery**:
- Send your equipment to the following address:
Service Réparation E-NERGIE – 111, Bd. Duhamel du Monceau – CS 30638 – 45166 OLIVET CEDEX - Specify the symptoms of the fault, your contact details, the name and telephone number of the person who might answer our questions, and an email address to which we can send the quote.
- You are responsible for selecting and paying for the mode of transport to and from our workshops.
- Delivery reception times: 8.30 am – 12.30 pm and 2.00 pm – 5.30 pm. For deliveries outside of these times and subject to certain conditions, please contact us directly.
- Send your equipment to the following address:
On reception at E-NERGIE, a tracking sheet and number are created. If your package contains several products, we will create as many sheets. You can contact us at any time to enquire about the progress of the repair.
** Delivery by parcel post: Instructions to prevent damage during transport and accelerate the repair process
- Place the circuit board in an antistatic bag
- Wrap the item in three layers of bubble wrap and protect it so that it remains immobile
- If the equipment is heavy (power supply units, monitors, etc.), use a double box with plastic filler between the two boxes
- If possible, insure your package for the replacement value of the transported equipment