We also design circuit boards. We are recognised for our know-how, and we know all the ins-and-outs of this business.
For information about shipping equipment for repair, see this page (Repairs – know-how and process).
Quotes are provided free of charge. By drawing up specific quotes, we can offer you our best prices. Most repairs can be carried out for less than 50% of the cost of buying new equipment.
It usually takes about 5 working days, unless your request is urgent.
This usually involves a stoppage in production. In agreement with the client, we confirm the state of urgency before doing any work. Urgent work may be completed within 24 working hours or less, after receipt of the equipment. We may sometimes return the equipment on the same day by taxi. This scenario may involve a surcharge.
Hard to say if we haven’t seen the damaged item. Only prior assessment will enable us to issue an accurate repair quote, since the cost of repairs may vary enormously depending on the context. The cost of the damage will depend on the complexity of the board, the cost and availability of spare parts, the type of component mounting and the cost of tests required to ensure the product has been correctly repaired.
The members of our technical team physically examine each item of equipment sent to us in order to make an assessment. They are looking both for obvious proof of the damage and for any known defects for this particular item, and for any signs of previously attempted repairs. They test the operation of some suspect parts and look for signs of catastrophic failure that would render the circuit board beyond repair. They do not conduct a full test of all components during the assessment process. Our clients tell us that they appreciate the fact that the price of repair is based on the true level of damage.
Most repairs are completed within 5 to 15 working days. To accelerate returns, you may request express parcel service.
The client remains liable for shipping equipment to and from our workshops. You select the carrier and the method you prefer. For returns, you have your carrier pick up the equipment on receipt of the email informing you that the repair is complete.
We are committed to your satisfaction. If your equipment has been repaired but does not work when reinstalled, please contact us on +33 (0)2 38 82 15 50. If the equipment needs to be repaired under warranty, send it back to us with a note explaining the nature of the problem and your contact details. We will repair your equipment on reception.
Our technicians work hard repairing many items of equipment and keeping to deadlines. However, we can put you in contact with a technician if you have problems during installation that cannot be resolved by our customer service team.
Unless otherwise indicated, you will receive your quote by email. Print it out, sign it and return it to us by email. If you use purchase order numbers, please let us know. We will contact you after receiving the signed quote to coordinate the services and the transport.
Please contact us during office hours on +33(0)2 38 82 15 50 or using the website form.
The first order must always be paid in advance by bank transfer or by cheque. Sometimes accounts can be set up for subsequent orders after our credit office has completed verification. All international sales are payable in advance exclusively by bank transfer.
No, we do not sell electronic components.
Yes, we do sell used circuit boards. Pleas contact our team to find out what we have available.